Free Lifetime Warranty
Conditions and Exclusions
The foregoing Manufacturer Warranty and Complimentary Services are available only to the person who purchased the covered product from Almas-Online.
We do not provide warranties for loss of stones or theft.
We stand behind our products and guarantee that all items will be free from manufacturing defects for the life of the products. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item. If the item is no longer available, Almas-Online may, in its discretion, replace with like-kind or allow a refund equal to the selling price of the original item or component.
If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at cost or otherwise.
Please note that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise are unique and individual to each item. These characteristics are considered as part of the character of the item and should not be considered a defect.
International Shipments
International customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country, so please check with local authorities prior to placing your order to confirm taxes and duties
Free, SecureShipping
We're committed
to making your entire experience a pleasant one, from shopping to shipping.
Almas-Online can deliver globally through a secure delivery service option. Our products are fully insured and will arrive within 3 to 7 days of leaving our office. FedE,x our trusted service partner, has shipped thousands of our quality products to every corner of the planet. Our delivery service is Fully Insured, trackable and fast, giving our customer peace of mind as well as an excellent service. To ship an item, we require a full business or home address (no PO Boxes), mobile contact number for the receiver as well as a signature upon delivery. For more information about our global shipping service please contact customer service team at info@almas-online.com
30 days Moneyback Guarantee
Our commitment to you does not end at delivery. Items may be returned or exchanged within 30 days from when they were shipped, free-of-charge and no questions asked.
Each item will arrive or presented in a branded Almas-Online temper-proof seal pack. View the shipping details tab the bottom of each product page to see how your order will be presented.
For more information review Our Return Policy
Secure
Payments Process
Almas-Online selected Network to be our International Online Payment partner. We selected Network because Network is one of the world’s largest global payment provider and strongly protects our customers through its secure, fair, and transparent payment environment. Network accepts Visa, Mastercard and American Express as well as a number of other different payment methods and is available in many Countries.
Taxes
Prices listed on our site are not inclusive of taxes and are subject to the standard 5% sales tax (VAT) for orders placed from inside the UAE. Products shipped internationally are exempted from the 5% VAT as customs, duties and taxes will be charged by the country of import. If you are a tourist collecting an item from us, you can get a tax refund upon departure from any Abu Dhabi, Dubai or Sharjah airport. More information can be found here https://www.planetpayment.ae/tourist
Only Natural & Quality Diamonds
Almas-online only trade natural and high-quality diamonds. All our diamonds are carefully selected, and they are manufactured at the highest precision. To make sure that our diamonds are of the highest standard they are all graded and certified by the world best laboratory Gemological Institute of America (GIA)
Unmatched Prices
We source our diamonds directly from diamond miners and diamond manufacturers in Africa and we cut all middle agents and you get the best high-quality diamonds at the best possible price
Conflict-Free Diamonds
At Almas-online, along with the global diamond industry, has a zero-tolerance policy toward conflict diamonds. Through measures such as the Kimberley Process, which tracks diamonds from mine to market, the industry in partnership with the United Nations, governments, and non-governmental organizations, polices diamond exports to prevent the trade of illegal diamonds. At Almas-online, we only purchase diamonds through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards established by the Kimberley Process. All Almas-online diamonds are warranted to be conflict free. If one of our suppliers was ever found to be in violation of that process, we would immediately sever that relationship. We will continue to support and promote any process that works to uphold legitimacy in the diamond trade. Diamonds are mined throughout the world, including major mines in Australia, Africa, Russia and Canada. Diamonds are a major source of good in many African nations, employing and providing healthcare to thousands.